Hi.

Ordering your favorite products on HolyWeaves is very simple and mostly intuitive.

If you are new to online shopping, simply follow this step-by-step guide to place your order.

  1. To buy any product, you need to first go to the product page and click on ADD TO CART to add it to your shopping cart.
  2. Once you have added all the products that you wish to purchase, you can visit your Cart by clicking on the Cart icon at the top-right of the page.
  3. Once on the cart page, you will be able to see the products you have added and make any changes if necessary. Then click on CHECKOUT.
  4. In the next step, Customer Information, you need to provide your email id and complete shipping address. It can be an Indian address or of any other country. (If the country does not appear in the drop down, please contact us and we will sort it out.) Once done, click on Continue to shipping method.
  5. The shipping cost will be automatically calculated based on your shipping address and the order weight. If you are shopping from India, and wish to pay by Cash on Delivery, please select the second shipping option. Then click on Continue to Payment method.
  6. In the next step, you need to select Cards and Netbanking or Cash on Delivery as the payment option. (Please do not select Cash on Delivery if you want delivery outside India.) Then Click on Complete Order.
  7. If you selected Cash on Delivery as the payment option, you order will be complete after step 6 and you will see a success screen.
  8. If you selected Cards and Netbanking as the payment method in step 6, you will be taken to a secure payment gateway (PayU) where you can pay by any international Visa/ Mastercard/ Amex Credit card. Please note that due to server overloads, it is possible that you may have to try more than once for the payment to go through. It is normal.
  9. Besides seeing a success screen once your order is placed, you will also receive an order confirmation email.
  10. Tracking updates will be sent to you on email and through sms till your order is successfully delivered.

If you feel that you need more help or get stuck, please feel free to contact us. You can send us an email at support@holyweaves.com, or use the Contact Us link under the HELP menu, or call us on +91 7347 7347 73 (11 am to 8 pm IST)

 

Additional Tips:

  1. You can change the currency of the store to your Home currency by choosing from the Currency Selector widget at the top of the page on desktops and tablets. Please note that this feature is only for viewing the products in your home currency. All the payments are processed in Indian Rupee only irrespective the currency you choose from the currency selector.
  2. Please do checkout the FAQs page to troubleshoot some of the common issues or queries.

Happy Shopping.