Payment Related FAQs

Can I place a Cash on Delivery (COD) order on HolyWeaves?

Yes. You can place a Cash on Delivery (COD) order on HolyWeaves for shipping within India.

Please note, however, that,

• COD is available to most, but not all, Indian cities. If it is unavailable to your location, you will receive a payment failure message during checkout. You will be required to change the shipping address or change the payment method.

• You will need to select the second shipping option under shipping methods for COD orders. This shipping method includes a nominal COD charge based on order value.

• The minimum order value for COD orders is Rs 1,000. 

Can I pay through Cards or Netbanking?

Yes. You can.

Customers in India can pay through their Visa/ Mastercard Debit and Credit cards or use Netbanking.

Overseas Customers can also pay through their Visa/ Mastercard Credit Cards.

Sometimes you may need to try more than once for the payment to go through. Please be assured that you will be charged only once. If, in an unlikely scenario, the payment is debited twice, it will be automatically credited back to your account. You can speak to your bank for assistance on this.

I have tried several times trying to pay for my order with my credit card but the payment is not going through.
What could be the reason?

This is a common issue with online payments, especially with international payments. We understand this can be very frustrating.

If you have an Indian card, the payment usually does go through in a couple of attempts, if it fails in the first attempt. Sometimes, the transactions are declined because of wrong passwords being entered. So please ensure that you are providing the right credentials.

If your card is issued outside India and if after multiple attempts, you payment still does not go through, we recommend trying with an alternative card. If that is not an option, we recommend considering the PayPal payment option from the payment methods. In this mode, your order is placed without an upfront payment. Once you place your order, we will send you a PayPal Invoice in USD, at the prevailing exchange rate net of currency conversion costs, at your email id within the next 24 hours. Once you receive the same, you can pay it with any of your credit cards or your PayPal account, if you have one. Because the invoice will be in USD, paying it with your international card will be easier and the transaction will go through. Once you pay the PayPal invoice, we shall process your order within the next 48 hours. You will receive dispatch details through email and SMS.

Do you accept PayPal payments?

Yes, we do. :)

To pay with your PayPal account, please select Paypal Account Transfer from the payment options during checkout.

Please note that as PayPal does not process payments in Indian Rupee, PayPal Express Checkout is not available on HolyWeaves. We use a manual mode where your order is placed without any upfront payment. After you place your order, we will send you a PayPal Invoice in USD at the email id provided by you within 24 hours. You can view the USD prices of the products by selecting USD from the currency selector at the top of the page. The exchange rate used for USD pricing is net of PayPal currency conversion costs.

Once you receive the PayPal invoice, we suggest paying the same at your earliest convenience. Once paid for, we shall process your order within two business days. You will receive dispatch details through email and SMS.

For any assistance on this, please feel free to write to us at support@holyweaves.com.

Can I pay in my home currency, or any other currency than the Indian Rupee?

You can browse the website in some of the leading currencies of the world. Just select the currency from the currency selector at the top of the page. Please note, however, that payments are only accepted in Indian Rupee. But, you do not need to worry about this. Your international credit card is capable of processing payments in multiple currencies at the prevailing exchange rates.

I was taken to some other website for the payment. Is it safe?

Once you Select Cards and Netbanking on the payment page and proceed to the next step, you will be taken to our payment gateway partner site, PayU, to complete the payment. It is completely safe and all payments are processed over a secure server.

Shipping & Delivery Related FAQs

If I place an order, how many days will it take to deliver the product?

We usually ship the orders within two business days. Once shipped, it usually takes 4-6 business days to most countries and most cities in India.

We only use express shipping. However, we do not offer guaranteed delivery time.

We will also be sending you a tracking link so that you can track your shipment and also co-ordinate delivery with our logistics partners.

Do you offer International Shipping?

Yes, we do.

International shipping is available to most countries worldwide. Currently, we use DHL for international shipments which is super-fast and reliable. Once shipped, it usually take 4-6 business days to deliver to most countries. 

We will also be sending you a tracking link so that you can track your shipment and also co-ordinate delivery with our logistics partners.

What are the shipping charges?

We offer free shipping within India on all orders above Rs 10,000. On orders below Rs 10,000, shipping charges are a nominal Rs 100 per order, irrespective of the order quantity, for most locations in India. Additional shipping charges, however, may apply for some remote locations in India.

For international shipments, the shipping cost is calculated during checkout depending on the order weight and the shipping address. International shipping costs are non-linear in nature, ie the more the number of units, the lesser is the per unit shipping cost. You can save significantly on shipping costs by placing one smart order of two sarees instead of two orders of one saree each.

Product Related FAQs

I saw a saree a few days back and I loved it.
I want to place an order but am unable to find it.

If you are unable to find a product, it is probably because the product is sold out and has been removed from the collections. Given the nature of handloom production, we find it difficult to comment on whether or when sold out products will be available again. We request you to only choose from available designs.

I saw a saree a few days back and I loved it. I want to place an order but it says sold out.
When will it be available again?

Given the nature of handloom production, we find it difficult to comment on whether or when sold out products will be available again. We request you to only choose from available designs.

I like a saree from your collection. What is the material?

We have provided the fabric details of all the sarees in the Product Details section below the product images. We strongly recommend to read the product details before placing your order to make an informed decision.

Do you stitch blouses?

Currently, we do not offer blouse stitching due to potential fit issues. We really believe that a blouse shall be tailored perfectly, else it may take away the joy of draping a beautiful saree. We find it difficult to offer that perfect fit as we have not taken your measurements ourselves.

Do the sarees come with a blouse piece?

Most of the sarees on HolyWeaves come with a matching un-stitched blouse piece. The blouse piece can be found woven either after the pallu end or at the other end of the saree. The last product image usually shows a snapshot of the blouse piece.

Can I return/ exchange the product if I do not like it?

Please click here to refer to our exchange policy.