When you shop with HolyWeaves, it's our topmost priority to deliver quality products and to give you the most enjoyable and hassle-free online shopping experience. Keeping this in mind, our Returns Policy is also safe, easy and transparent.
However, to minimise such instances, we request you to please consider the following before placing an online order with us.
- Certain product categories such as Fabrics, Mens Sherwanis, Jodhpuris and Modi Jackets are not eligible for return/ exchange.
- Please note that depending on the screen-type and lighting conditions, there can be a marginal to significant difference in colors of the product.
- Notwithstanding the above, we often use color-family names instead of the specific color name in the product titles and descriptions. Some colors may overlap into multiple color-families. For eg, a sea-green or aqua-green may also look blue. Still you may find them titled as Green, as they can be considered to be a variant of Green. You must accept these variations before buying sarees or fabrics online.
Before initiating a request for exchange, we request you to please read and understand the Terms & Conditions for Return/ Exchange mentioned below. For any clarification, please write to us at firstname.lastname@example.org.
Requests for cancellations can be accepted before the product is shipped. We shall send you a mail once your ordered merchandise is shipped. Once the product is shipped, we will not be able to entertain a cancellation request. But no worries. You can still request an exchange/ return after you receive the product.
In the event of your cancellation request being accepted, we shall refund the money if already paid towards the cancelled order within fifteen working days of cancellation of order. Please note that all refunds would be through a NEFT transfer/Cheque deposit in your Bank Account and no Cash payments will be made in lieu of the same.
Returns & Exchanges
In the odd event that you are not completely satisfied with the product, we request you to please contact us within two days of receiving the product by sending an email at email@example.com giving your order details and reason for exchange/ return. We shall do review the same and request you to send the product back to us with any reliable courier company within 7 business days.
Our address is as follows:
1st Floor, Kashi Anathalaya Building,
Indian Press Colony, Maldahiya,
Ph: +91 7347 7347 73
(Please note that currently we do not offer pick-up service.)
After we receive the product back within the specified timeline and subject to the terms and conditions outlined below, we shall process your request for exchange of the product by creating a gift coupon for the applicable amount. You can use the coupon for your next purchase on HolyWeaves within a period of six months.
Terms & Conditions for Return/ Exchange
- Products ordered in exchange of a previous order shall not be eligible for exchange.
- Any octroi/ entry tax paid towards the shipment shall be deducted from the amount of the credit note.
- The shipping charges and duties/ taxes if any paid while placing the order or while sending the product back are not eligible for credit/ refund.
- Any fall and edging charges paid on the exchanged saree are not eligible for credit/ refund.
- If the customer finds the quality of fall and edging un-satisfactory, the customer can raise a request for refund of the fall and edging amount. As this is an add-on service, this under no circumstance shall be treated as a defect in the product.
- In cases of orders placed using Free International Shipping, the pro-rata shipping cost is recoverable from the buyer if the order is returned partially/ completely.
- The returned items will only be accepted in their original packaging, which includes bags, tags, boxes, invoices, documentations, warranty cards (if any), all accessories, and all the things that were present when the item was delivered to you.
- The product you're returning must be unused, uncut, unwashed and in its original condition. If it is used, damaged, soiled or altered, the return won't be processed and the items will be sent back to you.
- Please note that we do not offer assured delivery time. Though we shall provide every assistance to get the shipments delivered in the shortest possible time, no exchange/ refunds shall be applicable due to logistics delays.
- Products in sets cannot be returned individually.